6 Myths About Peak Events — Let’s Set the Record Straight!

Over the past few winters, peak events have often made the news. But what exactly are they? These episodes occur when electricity demand reaches a high point — that is, when everyone is using a lot of energy at the same time, for example during periods of extreme cold when heating systems are running at full capacity. This heavy pressure on the electrical grid explains why we’re asked to reduce or shift our energy consumption during these critical moments, in order to avoid overloading the grid and to better distribute energy use.
Smart devices such as thermostats and water heater controllers make it possible to automatically participate in peak events without you having to lift a finger.

This concept often raises questions and misconceptions. So, let’s debunk six common myths about peak events together.

Myth 1: “I’m going to freeze during a peak event.”

False! Peak events don’t mean discomfort. In fact, several mechanisms help maintain comfort levels — starting with preheating. This step consists of slightly increasing the temperature on participating thermostats before the event begins, allowing your home to store heat in advance. Thus, when the thermostat temperature is lowered during the peak period, the stored heat continues to diffuse, maintaining optimal comfort without overloading the grid.

Moreover, demand management programs let you choose a participation profile that suits your comfort level. For example, some options are better for people sensitive to the cold — the temperature drop is minimal and barely noticeable. Conversely, a bolder profile allows for a greater temperature reduction but offers maximum energy savings for those ready to take the plunge. In short, everyone can find the right balance between comfort and energy efficiency according to their needs and lifestyle.

Finally, you can always raise your thermostat temperature manually during a peak event if you feel uncomfortable. You remain in full control of your devices and can adjust the heating as you wish. This may slightly reduce the energy savings achieved, but it ensures you maintain your preferred comfort level — because your well-being always comes first.

Myth 2: “I won’t be able to take a shower during a peak event.”

You can absolutely take a shower or use hot water during a peak event — in moderation, of course! That’s the key. The Calypso smart water heater controller automatically handles the situation: it temporarily disables the heating elements during peak periods to reduce energy use and maximize savings, while keeping enough hot water available for your daily needs.

And if demand becomes higher than expected, the water heater automatically reactivates as soon as the temperature drops below the minimum threshold detected by the device’s sensor.

In short, it’s entirely possible to shower during a peak event while helping to relieve pressure on the electrical grid.

Myth 3: “It’s not really worth it to participate in peak events.”

Participating in peak events during the winter can be very rewarding. Participants save an average of $155 per winter on their electricity bills simply by taking part.

Beyond managing peak events, our thermostats can help you save up to 25% on your electricity bill. Thanks to automations, personalized schedules, and geofencing, your home only uses the energy it truly needs — at the right time, with or without a peak event.

Lastly, several of our devices are eligible for incentives and rebates offered by various electricity providers. That means participating in peak events with our smart devices is doubly rewarding: you save on your electricity bill and benefit from generous rebates.

Myth 4: “I always have to be home during a peak event.”

Whether you’re traveling, at work, hitting the slopes, or just relaxing at home, there’s no need to worry about peak events. Once your devices are enrolled in a demand management program and your participation profile is selected, you’re all set!

Smart thermostats and the Calypso water heater controller adjust automatically — no action required. Everything happens seamlessly and reliably.

Signals are sent directly to the devices during an event, and they respond in real time to reduce consumption at the right moment — all while preserving your comfort and peace of mind.

Myth 5: “It’s too complicated — only tech experts can do it.”

Many users think smart devices are reserved for tech-savvy people, but the opposite is true! These products are designed to be simple, intuitive, and accessible to everyone, regardless of your familiarity with technology.

At first glance, participating in peak events might seem complex, but in reality, everything happens automatically once your devices are connected and your profile is chosen. You don’t have to program anything — smart devices adjust themselves to optimize energy use without compromising comfort.

Several tools — videos, documentation, web pages, and support articles — are also available to help participants better understand how events and devices work. Our teams are always available to assist users and answer their questions.

In short, you don’t need to be a tech expert to enjoy the benefits of smart devices — they’re designed to simplify your life, not complicate it.

Myth 6: “I’ll lose control of my devices during peak events.”

Whether during or outside a peak event, it’s important to know that you always remain in full control of your devices. You can manage your heating or water heater manually, directly on the device, or remotely through our mobile or tablet app.

If you choose to participate in peak events to reduce your energy consumption and save money, you decide on the participation level that suits you best through the different profiles offered — and your devices will always follow your preferences. You can also, at any time and for any reason, remove one or more devices from a peak event with a simple action.

In short, you are always in charge. Neither Sinopé nor your electricity provider has direct control over your devices — they can only send participation invitations for peak events, which your devices will follow only if you’ve enabled demand management.

In conclusion

Peak events may seem complex at first, but they’re actually a simple and effective way to contribute to a more sustainable energy future — while achieving real savings on your electricity bill. Thanks to smart devices like thermostats and water heater controllers, you can participate effortlessly, without sacrificing comfort.