Your bonuses, calculated.
Your returns over three winters.
Bundle your eligible devices and see the bonuses you'll receive after connecting to Hilo, along with your projected cumulative returns.
* Baseboard and electric floor thermostats share a combined limit of 10 units.
Your value compounds every winter
How can I get my Hilo bonuses?
1. Buy or verify the compatibility of your Sinopé devices.
2. Add your Sinopé devices to the Sinopé app and select the Hilo option in Éco Sinopé.
3. Your bonus will be paid to you by Hydro-Québec within three months after you connect your device to Hilo and accept the financial assistance agreement.
Your thermostat works ahead,
so your comfort is maintained during.
Your home is pre-heated in advance and acts as a heat reserve. The lower setpoint during the event is what generates your savings.
Illustrative example. The size of the adjustments depends on the profile applied to your device.
You are rewarded for using less electricity during peak periods
You can adjust your thermostat at any time, on the device or in the app. The override takes effect immediately.
Check the compatibility of your Sinopé devices with Hilo
Need help to find out if your devices are eligible for the Hilo program? Use the assistant below.
FAQ
Find answers to the most frequently asked questions about Hydro-Québec's Hilo offer in our FAQ section. To access all the questions, click here.
I already own compatible Sinopé devices purchased in recent years. Am I eligible for the bonus?
Yes, the bonus is retroactive for compatible devices purchased in the past, with the exception of devices that have already received financial assistance from Hydro-Québec, notably during the pilot projects (2022 to 2024).
If you are unsure whether you have received financial assistance for your thermostats in the past, please contact Hilo Customer Service at:
- 438 289-4456
- 1 844 500-4456 (toll-free)
Do I have to unsubscribe from my current Éco Sinopé program or rate plan if I want to join Hilo?
Yes, because you can't sign up for two programs at the same time.
If you are a Winter Credit customer, you will automatically be invited to switch from Winter Credit to the Hilo program once your devices have been connected to Hilo, without having to make any prior changes in your Hydro-Québec Customer Space. If you're a Flex rate customer, you must first go to your Hydro-Québec Customer Space to switch to Rate D. Once you've done that, you can unsubscribe from the program or rate in Éco Sinopé to select the Hilo option.
To do so, go to the Éco Sinopé feature and click on the Unsubscribe button at the bottom of the page.
How do I qualify for the bonus on eligible devices?
- Get the your Hilo hub
- Add your devices to the Sinopé app.
- Select the Hilo option in the Éco Sinopé feature*.
- Install the Hilo hub and the Hilo app.
- Follow the steps in the Hilo app to connect your devices.
- Your bonus will be paid to you by bank transfer from Hilo by Hydro-Québec within three months after you connect your device to Hilo and accept the financial assistance agreement.
*If you were previously enrolled in another program or at another rate, please unsubscribe before joining a new one. To do so, go to the Éco Sinopé feature and click on the Unsubscribe button at the bottom of the page. If you are a Winter Credit customer, you will automatically be invited to switch from Winter Credit to the Hilo program once your devices have been connected to Hilo, without having to make any prior changes in your Hydro-Québec Customer Space. If you're a Flex rate customer, you must first go to your Hydro-Québec Customer Space to switch to Rate D.
Which devices are eligible for the Hilo bonus?
For the time being, certain smart thermostats and the Calypso water heater controller (Wi-Fi and Zigbee models) are eligible for the bonus*:
- Smart thermostats for electric baseboards (TH1123WF, TH1124WF, TH1133WF, TH1134WF, TH1123ZB, TH1124ZB, TH1134ZB/HC, TH1143WF, TH1144WF, TH1500ZB) : $110
- Smart thermostats for underfloor heating (TH1300WF, TH1310WF, TH1300ZB) : $210
- Smart thermostats for central system and low-voltage (TH6250WF, TH6250WF-PRO, TH6500WF, TH1400WF, TH1400ZB) : $150
- Calypso water heater controllers (RM3510WF, RM3500WF, RM3500ZB): Up to $125 (Wi-Fi model: $125 / Zigbee model: $105)
Please note that we are working with Hydro-Québec and Hilo to integrate new devices into the Hilo ecosystem. We will inform our customers with eligible products in due course, and all information will be available on our site and that of Hilo.
*A limit of 10 electric baseboard and floor-heating thermostats, 2 low-voltage thermostats and 2 Calypso water heater controllers per account are eligible for the bonus.
I already own a GT130 gateway. Do I still need to order my Hilo hub?
Yes, you must keep the GT130 gateway to connect your Sinopé devices in the Sinopé app and also order the Hilo hub free of charge to connect your Sinopé devices afterwards.
Can I join Hilo to manage my devices during peak events and continue to use the Sinopé app to control my devices remotely outside peak events?
Yes, you can use Hilo to manage your devices during winter peaks, and benefit from the wider range of features offered in the Sinopé app for controlling your various devices (automations, schedules, georeferencing, scenes, etc.) during off-peak periods.
I have Zigbee thermostats without the GT130 gateway, do I need to purchase it to qualify for the bonus?
The GT130 gateway is required to add your Zigbee devices to the Sinopé app and thus be able to select the Hilo option in Éco Sinopé. You must therefore have the GT130 gateway as well as the Hilo hub to be eligible for the bonus.
Are all Hydro-Québec customers eligible to connect their compatible Sinopé devices to Hilo?
Hilo, a program designed to help you save energy and money, is available to 95% of Hydro-Québec customers. Some municipalities are not yet eligible, but Hydro-Québec is working to extend this offer to 100% of the territory, thus allowing all Hydro-Québec customers eligible to Hilo and with compatible thermostats to join Hilo. To join Hilo, customers must meet the following requirements:
- Be enrolled in Rate D (default rate) without the winter credit option;
- Have access to high-speed Internet service of at least 5 Mbps, a home Wi-Fi network, and a free and functional Ethernet port on their modem or router;
- Own a smartphone on which they can download and use the Hilo App.
You can validate your eligibility here or by contacting a Hilo customer service agent at 438-289-4456 (HILO) or 1-844-500-4456 (toll-free), Monday to Friday, 8 a.m. to 8 p.m., Saturday and Sunday, 9 a.m. to 5 p.m.
*Customers who have already received a bonus for their Sinopé devices through pilot projects in partnership with Hydro-Québec between 2022 and 2024 cannot receive another bonus for those same devices. However, a bonus can be received for new purchases of compatible devices.
A limit of 10 electric baseboard and floor heating thermostats, 2 central system thermostats or low voltage thermostats and 2 Calypso water heater controllers per account are eligible for the bonus.
Applicable taxes not included. Requires a 12-month commitment.
Note: The GT130 gateway is required to add your Zigbee thermostats to the Sinopé app and to select the Hilo option in Éco Sinopé to be eligible for the rebate.