Get up to $700 in bonuses for your compatible* Sinopé smart thermostats
1. Buy or verify the compatibility of your Sinopé devices.
2. Add your Sinopé devices to the Sinopé Neviweb app and select the Hilo option in Éco Sinopé.
3. Your bonus will be paid to you by Hydro-Québec in the following weeks.
Need help to find out if your devices are eligible for the Hilo program? Use the assistant below.
Receive a bonus
For devices you already own
For all new purchases
A $70 bonus per device connected to Hilo
Smart Thermostat for Baseboard Heaters
Smart Floor Heating Thermostat
Zigbee Thermostat for Electric Baseboard Heaters
Zigbee Line Voltage Thermostat
Zigbee Floor Heating Thermostat
3 reasons to connect your devices
Participate in a collective project
Contribute to better electricity consumption, at the right time.
Be rewarded
Take part in Hilo challenges this winter and earn cash rewards.
Receive your bonus
Receive a $70 bonus on all new or previously purchased Hilo-connected devices.
Coming soon!
New devices will be compatible soon.
Continue to control your devices in your favorite app
Don't worry! You'll be able to access all your favorite features and programming for your devices in the Neviweb app. Only the challenges will now be managed in the Hilo app.
FAQ
Find answers to the most frequently asked questions about Hydro-Québec's Hilo offer in our FAQ section. To access all the questions, click here.
I already own compatible Sinopé devices purchased in recent years. Am I eligible for the bonus?
Yes, the bonus is retroactive for compatible devices purchased in the past, with the exception of devices that have already received financial assistance from Hydro-Québec, notably during the pilot projects (2022 to 2024).
If you are unsure whether you have received financial assistance for your thermostats in the past, please contact Hilo Customer Service at:
- 438 289-4456
- 1 844 500-4456 (toll-free)
Do I have to unsubscribe from my current Éco Sinopé program or rate plan if I want to join Hilo?
Yes, because you can't sign up for two programs at the same time.
If you are a Winter Credit customer, you will automatically be invited to switch from Winter Credit to the Hilo program once your devices have been connected to Hilo, without having to make any prior changes in your Hydro-Québec Customer Space. If you're a Flex rate customer, you must first go to your Hydro-Québec Customer Space to switch to Rate D. Once you've done that, you can unsubscribe from the program or rate in Éco Sinopé to select the Hilo option.
To do so, go to the Éco Sinopé feature and click on the Unsubscribe button at the bottom of the page.
How do I qualify for the bonus on eligible devices?
- Get the your Hilo hub
- Add your devices to Sinopé's Neviweb app.
- Select the Hilo option in the Éco Sinopé feature*.
- Install the Hilo hub and the Hilo app.
- Follow the steps in the Hilo app to connect your devices.
- Your bonus will be paid to you by Hydro-Québec in the weeks following your registration at Hilo.
*If you were previously enrolled in another program or at another rate, please unsubscribe before joining a new one. To do so, go to the Éco Sinopé feature and click on the Unsubscribe button at the bottom of the page. If you are a Winter Credit customer, you will automatically be invited to switch from Winter Credit to the Hilo program once your devices have been connected to Hilo, without having to make any prior changes in your Hydro-Québec Customer Space. If you're a Flex rate customer, you must first go to your Hydro-Québec Customer Space to switch to Rate D.
Which devices are eligible for the Hilo bonus?
For the time being, only smart thermostats (Wi-Fi and Zigbee) are eligible for the bonus. To see the complete list of eligible devices, visit this link.
Please note that we are working with Hydro-Québec and Hilo to integrate new devices into the Hilo ecosystem. We will inform our customers with eligible products in due course, and all information will be available on our site and that of Hilo.
I already own a GT130 gateway. Do I still need to order my Hilo hub?
Yes, you must keep the GT130 gateway to connect your Sinopé devices in Neviweb and also order the Hilo hub free of charge to connect your Sinopé devices afterwards.
Can I join Hilo to manage my devices during peak events and continue to use Neviweb to control my devices remotely outside peak events?
Yes, you can use Hilo to manage your devices during winter peaks, and benefit from the wider range of features offered in the Neviweb app for controlling your various devices (automations, schedules, georeferencing, scenes, etc.) during off-peak periods.
*Customers who have already received a bonus for their Sinopé devices through pilot projects in partnership with Hydro-Québec between 2022 and 2024 cannot receive another bonus for those same devices. However, a bonus can be received for new purchases of compatible devices.