Privacy policies

It is important for Sinopé Technologies ('Sinopé', 'we', 'our') to protect your Personal Information. We respect your privacy and want you to understand what we do with the information we hold about you.

This privacy notice explains how we collect, share and use your Personal Information. Our Privacy Notice is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts including the Government of Quebec's Bill 25.

If you have any questions about this Policy or our Privacy Practices in general, please contact our Privacy Officer at confidentiality@sinopetech.com

By using our website, using our Neviweb App, using our Sinopé Smart Systems platform, purchasing a Sinopé Product, or registering an account, you indicate that you understand, accept, and consent to the practices described in the Privacy Policy.

Amendment of this notice

We may update this Privacy Policy from time to time. If we change it significantly, we will update the date of the version at the bottom of this page. In the event of a material change in this policy, we will attempt to notify you within a reasonable time, unless we are prevented from doing so. If required by law, we will seek your consent to change the way we use your Personal Information. The privacy policy is current as of the date at the bottom of this page.

What is Personal Information

Personal Information (or data) is information that concerns you and that, alone or in combination with other pieces of information, gives the opportunity to the person who collects and processes this information to identify you as a person. It can be your name, your identification number, your location data or information about your physical, physiological, genetic, mental, economic, cultural, or social life. The processing of information refers to any action taken with your personal data, for example, collection, registration, organization, structuring, use, disclosure by any means, and so on.

Personal Information we collect

We may collect the following types of Personal Information about you when you use Sinopé services or products:

Contact details: information to contact you directly, such as your name, email address, phone number, and addresses associated with your account or order.

Neviweb account details: when you download and use the Neviweb app, you will be asked to sign up with us and create an account. Your account details are your username, password, and contact details, such as your name, mailing address, and email address.

Sinopé Smart Systems account details: when using the Sinopé Smart Systems platform, you must provide the relevant information for the creation of the building's account, as well as the users' contact information. The information required includes the building address, the names of managers and users, and their contact details, such as name, phone number and email address.

Transaction information: Information on operations: information about the products and services you purchase from us.

Delivery information: information relating to the delivery of our products to you

Device information: information about the smartphones, mobiles, computers, or other electronic devices that you connect to our products, our website, our Neviweb app, or our Sinopé Smart Systems platform, such as details about the type of device (which can include the identification number device), its operating system, the browser you use and the apps on the device that connect to our products and services. It can also include information about your internet service provider, mobile network, and IP address.

Responses to surveys, contests, and promotions: we keep records of any surveys you respond to or your entry into any competition or promotion we run.

Records of your discussions with our customer support teams: when you share comments and opinions with us, ask us questions, or make a complaint, we keep a record of it. This includes when you send us emails, phone or chat with our customer service and technical support teams or contact us through social media such as Twitter, Instagram, LinkedIn or Facebook. We may also monitor and record our phone calls with you to ensure that we comply with the standards we have established, as well as relevant laws and regulations.

How you use Sinopé products: we collect information about how you are using Sinopé products and services in your home and their performance, what devices are connected to them, and how these devices are being used with Sinopé products. This includes information that smart devices are collecting about room temperature, temperature settings, heating times, usage and lighting schedule, when contact sensors show doors or windows are open or closed, when motion sensors detect movement, water detection and closing of the water valve and activation or deactivation of smart plugs and electrical load controllers.

How you use Neviweb, Sinopé Smart Systems and our website: when you use the Neviweb app, the Sinopé Smart Systems platform or our website, we collect information about which pages you visit and how you use them.

Location information: We collect information about your exact location if you choose to share it with us and motion information contained in motion detectors on your Sinopé products that detect movement in your home.

In order to activate location-based features relating to your Products, such as geofencing, you will be asked if you wish to provide geolocation data for your mobile device.

Please note that Neviweb does not record the actual physical location of you or your mobile device. When a user sets geofencing settings, Neviweb is able to detect if the user's mobile device is within those settings. The actual locations of the geofence and the mobile device are unknown to Neviweb. If you do not want Neviweb to collect or use geofencing information, you can refuse to provide such information or at any time refuse to provide location information through your device settings. Note, however, that disabling the app's location information collection will result in its location-based features being disabled.

Even when you don't actively share your location with us, your smartphone or computer's IP address may tell us an approximate location when you connect to our website or products but this will be no more precise than the city, state or country you are using your device in.

You are not required to provide any personal information described above to us. However, if you do not do so, you may not be able to use our products and services, or the functionality of our products may be limited.

Use of your Personal Information

We will only use Personal Information for the purpose for which it was collected, including the following:

Purpose	Personal Information used
Provide our services to you and maintain your account	All the Personal Information we collect
Deliver products to you	Delivery information
Answer your queries or complaints	All the Personal Information we collect
Maintain and improve our products and services	All the Personal Information we collect
Data analytics and statistical research to help us better understand how our products are used in the home and make suggestions and recommendations to you about the use of our products	How you use our products How you use our apps and website Device information Transaction information Installation and service history Records of your discussions with our customer support teams
Staff training	All the Personal Information we collect
Develop new products and services	All the Personal Information we collect
Determine products and services that may be of interest to you	All the Personal Information we collect
Direct marketing	Contact details Products and services that we have determined may be of interest to you
Investigating misuse of your account and fraud	All the Personal Information we collect

We may anonymize and aggregate all Personal Information we hold (so that it does not identify you directly). We may use anonymous and aggregated information to test our IT systems, do research, analyze data, improve our site, apps and products, and develop new products and services.

Sources we collect your Personal Information from

We collect Personal Information from a number of sources, including the following:

Directly from you: for example, when you create an account with us, purchase our products and services, connect your smartphone or computer to the GT130 gateway, GT125 Web interface, or other Sinopé products, fill out the forms we provide to you, enter our contest and our promotions, contact us by phone, email or communicate with us in some other way.
Our website, app and Sinopé products: provide us with information about how you use them and the devices in your home that connect to them.
Other companies we work with: provide us with information to help us deliver our products and services to you, and to understand you better.
Other companies' apps and products: provide us with information when you connect them to Sinopé products and approve their sharing of personal data with us. For example, when you connect to Google Home or Amazon Alexa, we will receive your information about how you use those apps with our Sinopé products.

Types of data used or collected by the Neviweb app and the Sinopé Smart Systems platform

Types of data	Description	Purposes
Contact Info	Name Email address Phone number Physical address Language preference	App/platform functionality Advertising or marketing
Location	Precise location for geofencing purposes	App functionality
User content	Data generated by the user during a customer support request	App/platform functionality
Identifiers	User ID Device ID	App/platform functionality

How we protect your Personal Information

We take technical and organizational measures to ensure the Personal Information is processed in a manner that ensures appropriate security of information, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage. For example, we use verified contractors that might have access to the data. With these, the relevant data processing agreements are signed and the data is being processed is encrypted and/or anonymized. For example, we use Amazon Web Service data centers that are certified by ISO27001 and SSAE16 certificates.

Consent

We believe that it is important to obtain your consent to enable us to collect, use or disclose your Personal Information. Depending on the sensitivity of the Personal Information, your consent may be implied, presumed (accompanied by an opt-out mechanism) or express. Express consent may be given verbally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you accept our products or services, we will assume your consent to the collection, use and disclosure of your Personal Information for purposes related to your acceptance and use of those products or services, or for other purposes identified to you at the relevant time.

Typically, we will seek your consent at the time that we collect personal information. In certain circumstances, your consent may be obtained after collection but prior to our use or disclosure of your Personal Information. If we plan to use or disclose your Personal Information for a purpose not previously identified (either in this Privacy Notice or separately), we will endeavor to advise you of that purpose before such use or disclosure.

We may also collect, use or disclose your Personal Information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements.

In some circumstances, a change in or withdrawal of consent may severely limit our ability to provide products or services to or acquire products or services from, you. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Office.

Children under the age of 18

Our services and products are not intended for children under the age of 18. No one under the age of 18 may provide us any Personal Information on or through the products and services. We do not knowingly collect Personal Information from children under 18. If you are under 18, do not use or provide any information to us on or through our products and services. If we learn we have received Personal Information from a child under 18 without verification or parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us through the contact information below.

Who we share your Personal Information with

We disclose your Personal Information only for the purposes for which it was collected, except with your consent or as required by law. We share Personal Information with the following parties:

Other companies' apps and products: for the purpose of helping you use apps and products you connect to Sinopé products

Delivery companies: to deliver products that you have ordered from us.
Other service providers and advisors: such as companies that support our IT, help us analyze the data we hold, process payments, send communications to our customers, provide us with legal or financial advice and generally help us deliver our services to you.
Market research: occasionally, we may ask our market research partners to contact our customers to help us find out how to improve our products and services.
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
The Government or regulators: where we are required to do so by law or to assist with their investigations or initiatives for the energy industry.
Police and law enforcement: to assist with the investigation and prevention of crime.

We do not disclose personal information to anyone else except as set out above. We may provide third parties with aggregate statistical information and analytics about users of our products and services, but we will make sure no one can be identified from this information before we disclose it.

Direct marketing

We will ensure that we act in compliance with Canada's Anti-Spam Legislation. In order to ensure compliance, commercial electronic messages (including email marketing) will be based on an 'opt-in' approach. We will gain consent for commercial electronic messages purposes prior to sending commercial messages (including emails) unless we have a pre-existing business relationship with you as in these particular cases consent is considered to be implied. Should we require personal information for a new purpose, we will contact you to seek consent for that new use. Individuals that 'opt-out' from receiving emails from us and/or our partners and associates will be unsubscribed upon request.

You can unsubscribe from receiving future marketing messages (e.g., texts, emails, phone calls) by sending an email to us at marketing@sinopetech.com You can unsubscribe from receiving future marketing messages (e.g., texts, emails, phone calls) by sending an email to us at.

You can also unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails we send to you.

Advertising on other websites and apps

We may show you advertisements about our products and services on the websites or apps that you visit, at the time and in the manner that we consider relevant to you. To do this, we use anonymous information about the websites, apps, social media content, and ads you interact with or view while connected to the Internet to ensure that the ad you are viewing matches. to your interests.

The techniques we use (to determine the advertising to show you) recognize the device you use, but do not target you personally. Generally, cookies and similar techniques are used to target this type of advertising. You can find out more about cookies and how to manage their use by checking our cookie policy: sinopetech.com/cookies

Notifications

The Neviweb app or the Sinopé Smart Systems platform will send notifications, depending on the devices and services you choose, via text messaging, push notification or email based on your preferences.

You can disable notifications at any time through the app.

Cookies

If you use our website or app, we will collect information about how you interact with us online. We use cookies and other similar technologies to help us do this. You can find out more about cookies and how to manage their use by reading our cookie policy: sinopetech.com/cookies

Transferring your personal information internationally

The personal information we collect may be transferred to and stored in countries outside of Canada. Some of these jurisdictions require different levels of protection in respect of personal information and, in certain instances, the laws in those countries may be less protective than the jurisdiction you are typically resident in. We will take all reasonable steps to ensure that your personal information is only used in accordance with this privacy policy and applicable European data protection laws and is respected and kept secure.

We may transfer your personal information to other entities, such as our vendors, suppliers and agents (Service Providers) who assist us in serving you. When your personal information is transferred to a Service Provider, we require them to protect the information in a manner that is consistent with this Privacy Notice. Our Service Providers may be located outside of Canada and may be required to disclose your personal information under the laws of their jurisdiction. You may contact us for information about our policies and practices regarding Service Providers to whom we have transferred your personal information and their locations.

How long do we keep personal information

Personal information will only be retained as long as it is necessary to fulfill the purposes set out in this Privacy Policy. After you close your account with us, we will keep your personal information for a reasonable period of time in order to maintain our records and fulfill our legal obligations to you. We destroy, delete or anonymize the personal information we no longer need to fulfill the set objectives.

Any data stored on your Product can be deleted through a factory reset of the Device. In order to request that any Personal information stored in the cloud by Sinopé be deleted, please make a request to Sinopé, in writing, at confidentiality@sinopetech.com.

Protecting your personal information

We strive to maintain physical, technical and administrative safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent the loss and unauthorized access, use, modification or disclosure of your personal information.

We secure your personal information from unauthorized access, use or disclosure on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

Although we do take commercially reasonable measures to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted through the Neviweb App, the Sinopé Smart Systems platform or our site. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any App privacy settings or security measures.

We are open about our privacy and security policy

We are committed to providing you with understandable and easily available information about our policies and practices related to the management of your Personal Information.

Accuracy of Personal Information

We want to keep your Personal Information up to date, accurate and relevant for its intended use. We rely on you to let us know if your address, telephone number or other information changes, so that we may provide you with the best possible service.

Your rights in relation to your Personal Information

You have the following rights in relation to your Personal Information:

the right to be informed about how your Personal Information is being used;
the right to access the Personal Information we hold about you;
the right to opt-out of receiving direct marketing messages;
the right to request the correction of inaccurate Personal Information we hold about you; and
the right to request the blocking or deletion of your Personal Information where the processing does not comply with applicable data protection laws.

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the 'Contacting us' section below.

When requesting access to your Personal Information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the Personal Information that we hold about you. We may charge you a fee to access your Personal Information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact us at confidentiality@sinopetech.com.

Your right to access the Personal Information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the Personal Information that we hold about you. In addition, the Personal Information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.

In the event that we cannot provide you with access to your Personal Information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions

Handling Complaints

You can direct any questions or concerns about this Privacy Notice to us. We will maintain procedures to receive and investigate complaints and complainants will be advised of the results of any such investigation.

If you are unhappy with the way we are using your Personal Information, you can also complain to the Office of the Privacy Commissioner of Canada or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.

California Privacy Rights

As of January 1, 2020, residents of California have additional rights related to their Personal Information under the California Consumer Privacy Act (CCPA), if applicable:

You have the right to request that Sinopé discloses what Personal Information it collects, uses and discloses.
You have the right to request the deletion of your Personal Information stored by Sinopé.
You have the right to opt-out of the sale your Personal Information by Sinopé. Since we do not sell your Personal Information, you are deemed to have opted out.
You have a right to have an authorized agent make a request under the CCPA.
You have a right not to receive discriminatory treatment by Sinopé for the exercise of the privacy rights conferred by the CCPA.

Contacting us

In the event of any query or complaint in connection with the information we hold about you, please email us at confidentiality@sinopetech.com or write to us at:

Sinopé Technologies Inc.

705, avenue Montrichard

Saint-Jean-sur-Richelieu J2X 5K8 (Québec)

Canada

Time for reply and reaction

We will provide information on action taken on your request related to your rights specified above within one month of receipt of the request for the longest. That period may be extended by two further months if we are overwhelmed by the number of the requests. We will inform you of any such extension within one month of receipt of the request, together with the reasons for the delay. You also have the right to lodge a complaint with a supervisory authority that is empowered to process such complaints in your country.

Contacting the Privacy Commissioner of Canada

The Office of the Privacy Commissioner of Canada oversees our personal information handling practices. If your privacy concerns are not addressed to your satisfaction by Hive you may contact the Office of the Privacy Commissioner of Canada for further guidance:

Phone: 1 800 282-1376 or 819 994-5444

Fax: 819 994-5424

TTY: 819 994-6591

Website: privcom.gc.ca

March 2024

Cookie Policy

The purpose of the Cookie Policy is to explain how our Website or the Neviweb application uses a technology called "cookies" and web server logs. The Cookie Policy is designed to help you make informed decisions when using our Website or Neviweb. Please take a few moments to read and understand the Cookie Policy.

Cookies: what they are and what they do

Cookies and similar technologies are tiny text documents or pieces of code that often include a unique, anonymous identifier. When you visit a Website or use a mobile app, a computer asks your computer or mobile device for permission to register a cookie and access its contents. Information collected through cookies and similar technologies may include the date and time of visits and the way you use the Website or mobile application. Cookies are used as part of our Website, Neviweb and by some of our partners.

For more information on cookies, please visit All About Cookies where you will find information about cookies and similar technologies.

Consent to use cookies on this Website

If you continue to use the Website or Neviweb, you are deemed to consent to our use of cookies described in this Cookie Policy.

Block the use of cookies

It is possible to block the use of cookies by activating the settings of your web browser. Please visit All About Cookies for a wealth of information on managing and blocking cookies for various browsers.

What will happen if I block cookies?

Your browser must accept cookies if you want to use certain services offered on the Website or Neviweb. If you do not give your consent or block cookies, some parts of the Website may not work properly, and you may be unable to access all or parts of the Site.

The Website and Neviweb use cookies for the following purposes:

Use of the Site and Neviweb: to help us recognize your browser as that of a previous visitor and to record the preferences you have determined during your previous visit to the Site. For example, we may save your login information so that you do not have to log in every time you visit the Site or Neviweb;

Social networks: to check if you are connected to third-party services (Facebook, Twitter ...);

Targeting: to allow us to target (emailing, basic enrichment) a posteriori or in real time the user, who browses our Site;

Audience measurement: to track the statistics of visits to the Website and Neviweb (the use made of the Site or Neviweb by the users and to improve the services of the Site) and to help us to measure and study the effectiveness of our online interactive content, features, advertising, and other communications.

What cookies do we use on our Website and Neviweb?

Type of Cookies	Essential?	Usage	Lenght
Google Analytics
_ga _gat_gtag_UA_55989038_1 _gid IDE 1P_JAR NID	NO	These cookies allow us to record information such as the time of your visit to the Site, your previous visits and the Website you visited before ours. To learn more about Google Analytics, check out this link	The shelf life of a Google Analytics cookie on your computer or device depends on its nature and intended use. Some Google Analytics cookies expire at the end of the browsing session, while others may be kept for up to two years. You can delete Google Analytics cookies and other cookies at any time by clearing your browser cache.
Facebook
fr	NO	Encrypted Facebook ID and Browser ID	3 months
Sinopetech.com
woocommerce_cart_hash woocommerce_items_in_cart wp_woocommerce_session_	NO	The first two cookies contain data about the entire shopping cart and help WooCommerce know when the shopping cart is changed. The last cookie (wp_woocommerce_session_) contains a unique code for each customer to find the shopping cart data in the database for each customer. No personal data is stored in these cookies	48 h
Neviweb
_ga _gat _gid	NO	These cookies allow us to record information such as the time of your visit to the Site, your previous visits and the Website you visited before ours. To learn more about Google Analytics, check out this link	The shelf life of a Google Analytics cookie on your computer or device depends on its nature and intended use. Some Google Analytics cookies expire at the end of the browsing session, while others may be kept for up to two years. You can delete Google Analytics cookies and other cookies at any time by clearing your browser cache.

Return policy

In most cases, you can return your Web purchase for any reason within 15 days of the ship date for a full refund (except the freight charges that were billed to ship the order) as long as it hasn’t been used. Packaging must be unopened and seals must remain intact.

HOW DO I RETURN MY PURCHASE?

Contact by e-mail (commandes.orders@sinopetech.com), Sinopé’s customer service department in order to get an RMA number. You must indicate your order number, name, models and quantity of products to be returned and the reason for the return. An RMA form and number will be returned to you within 48 hours. Pack securely the product that you are returning and include the RMA form. Ship the package to Sinopé Technologies and make sure that the RMA number is mentioned on your return package. All returns must be shipped prepaid. No collect shipment will be accepted. Upon reception and inspection, we will process your return and issue a refund to the original payment method. In order to receive a full refund, as mentioned above, the product must be unused, the packaging must not be damaged and must remain unopened with the seals intact. If the packaging was opened and the seals are no longer on the packaging or if the product was used, a 25% restocking fee will be deducted from the refund. Please note that it may take up to 20 days to process refund requests.

Return address:

Sinopé Technologies Inc.
705 Montrichard Avenue
St-Jean-sur-Richelieu,
Quebec Canada,
J2X 5K8

Refused delivery

If the delivery of the items ordered is unreasonably refused, the freight charges incurred for the shipping of the said articles will be deducted from the refunded amount.

CAN I RETURN MY WEB PURCHASE AT A LOCAL RETAILER?

No, all Web purchases must be returned to Sinopé Technologies.

WHAT SHOULD I DO IF I THINK MY PRODUCT IS DEFECTIVE?

Contact Sinopé’s technical service department in order to speak with a technician to troubleshoot the unit. You may also send an e-mail (support@sinopetech.com) to our technical support department indicating the model number and the issue you are having with the unit and a technician will contact you as soon as possible. If the unit is deemed defective and still under warranty, you will be able to return the product at the location that you have purchased in order to obtain a replacement unit. If the product was purchased from our Website, we will send you an RMA number and a form so you will be able to return the defective product to Sinopé Technologies. Pack securely the product that you are returning and include the RMA form. Ship the package to Sinopé Technologies and make sure that the RMA number is mentioned on your return package. All returns must be shipped prepaid. No collect shipment will be accepted. Upon reception and verification of the defective product, we will send to you a replacement product at no cost.

Return address:

Sinopé Technologies Inc.
705 Montrichard Avenue
St-Jean-sur-Richelieu,
Quebec Canada,
J2X 5K8

CAN I RETURN TO SINOPÉ A NON DEFECTIVE PRODUCT THAT WAS PURCHASED FROM A LOCAL RETAILER?

No, all purchases made at a local retail store cannot be returned to Sinopé Technologies. It must be returned to the store unless the product is defective.

CAN I RETURN TO SINOPÉ DEFECTIVE OR NON-DEFECTIVE PRODUCTS THAT HAVE BEEN PURCHASED ON AN E-COMMERCE PLATFORM AND SOLD BY A THIRD-PARTY SELLER?

No, all purchases made on an e-commerce platform and sold by a third-party seller cannot be returned to Sinopé Technologies. They must be returned to the third-party seller.

Terms and conditions of use

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY AS THEY GOVERN YOUR USE OF THE SINOPÉ TECHNOLOGIES WEBSITE (HEREINAFTER WEBSITE) AND THE NEVIWEB^® APP (HEREINAFTER NEVIWEB^®), OWNED BY SINOPÉ TECHNOLOGIES INC (HEREINAFTER SINOPÉ).

Acceptance of these Terms and Conditions of Use

By choosing to use the Website and Neviweb^®, you acknowledge that you have read, understood, and you accept to respect these terms and conditions of use. Hence, you agree to abide by any future modifications made to them. This is applicable whenever you use the Website or Neviweb^®. These Terms and conditions of use represent a contract between you and Sinopé.

Modification of these Terms and Conditions of Use

These terms and conditions may change over time without notice. We can add, change, or remove portions when we feel it is appropriate to do so. We encourage you to review our terms and conditions of use periodically. Each time you use the Website or Neviweb^®, you agree to these terms and conditions. Whenever we update the terms and conditions, we will change the date to indicate when the changes were made. Your continued access of the Website and Neviweb^® shall be deemed your conclusive acceptance of the modified agreement.

Privacy and personal information

Please review our Privacy Policy, which also governs your visit to the Website and Neviweb^® to understand our practices regarding the use and disclosure of your personal information. You can find our Privacy Policy in the Legal Notices section of the Website.

Personal information

You must provide truthful and accurate information when you use our Website and Neviweb^®. Whether it is about your name, address, e-mail, or postal code, all this information must be true, accurate, current, and complete. We cannot ensure that the platform will work properly without accurate information.

Electronic communications

When you visit the Website, use Neviweb^® or send e-mails to us, you are communicating with us electronically, and thereby you are consenting to receive communications from us electronically or by other means available. We will communicate with you electronically, by telephone or by facsimile. It is further understood that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Permission to use the Website and Neviweb^®

You may use the Website and Neviweb^® for personal and non-commercial purposes (paid service). Neviweb^®is a free app and under no circumstances can it be used for commercial purposes or service resale.

Neviweb^® cannot be used excessively and inappropriately. Misuse of the application could terminate, without notice, temporarily or permanently, your permission to access and use the application.

Limits on your use of the Services

Sinopé provides a collection of application programming interfaces (APIs) referred to collectively as "Services" that provide communication and/or interoperability with Sinopé devices, systems, and user accounts, as well as third-party devices.

You acknowledge and agree that Sinopé may limit your usage of the Services. Such limits may be set by Sinopé at any time, at Sinopé's discretion. You further acknowledge and agree that Sinopé may adjust the rate at which such queries are received and processed by the Service in order to maintain the integrity of the Service. Such adjustments may be set by Sinopé at any time, at Sinopé's discretion. If you want your Implementation to use the Services outside these usage limits or usage policies, please contact Sinopé for information on additional licensing options.

Restrictions on your use of the Services

You shall not copy or use the Services, or any related documentation
You will not, and will not permit any third party to, retain, sublicense, rent, copy, modify, translate, reverse engineer, decompile, disassemble, or otherwise reduce to human perceivable form any portion of the Services.
You and your Implementation will not use the Services to harm Sinopé, such harm including, but not being limited to, disrupting Sinopé business and customers, overloading Sinopé's network or conducting Denial of Services attacks, finding or exploiting vulnerabilities in Sinopé's security, contacting Sinopé customers who do not have an explicit and pre-existing relationship with you.

Intellectual property and permitted use of the Website and Neviweb^®

You acknowledge that all intellectual property rights are the property of Sinopé. The Website and Neviweb^® (including all content: logos, pictures, images, texts, icons, graphics, videos, digital downloads, data compilation, and software) are the property of Sinopé and is protected by Canadian and American copyright and trademark and other laws. Your use of the Website and Neviweb^® does not transfer to you any ownership or other rights in the Website or on Neviweb^® or their content.

You are authorized to use the Website and Neviweb^® only in the manner described expressly in these terms and conditions of use and subject to any applicable law. The use of this Website and Neviweb^®for any other purpose or manner is strictly prohibited.

Limited copyright and trade-mark license

You may print or download portions of the materials from various areas of this website solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials, or modify any registered mark. Sinopé hereby grants authorized Sellers, Distributors, Energy Consultants or Contractors, a royalty-free, non-exclusive and revocable license to distribute, display and promote the Information solely for the purpose of advertising, promoting and selling the Sinopé products on the terms hereof, provided that you agree not to change or delete any copyright or proprietary notices from the materials, or modify any registered mark. Sinopé may revoke such license at any time if, in the determination of Sinopé, Dealer’s use, marketing, distribution, display or promotion is detrimental to the Product and/ or the business and affairs of Sinopé. Sinopé does not warrant that Information will be current or error-free. Dealer may not adapt or change any Information without written permission of Sinopé.

Neviweb^®, the Website, and its content may not be copied, imitated, reproduced in any way, in whole or in part, without the express prior written consent of Sinopé.

License and Website access

Sinopé grants you limited license to access and make personal use of the Sinopé Website and Neviweb^® App, and you agree not to download (other than for page caching purposes) or modify it, or any portion of it, except with the express written consent of Sinopé technologies Inc. The Website and Neviweb^® or any portion of this website may not be reproduced, duplicated, adapted, copied, sold, resold, transmitted or otherwise exploited for any commercial purpose without the express written consent of Sinopé. You may not frame, or use any framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, flash movie, page layout, or form) of the Website and Neviweb^® without the express written consent of Sinopé. You may not use META tags or any other “hidden text” which utilize Sinopé, sinopetech.com, neviweb.com, Neviweb^® or any other derivative of our domain, company name or registered trademarks without the express written consent of Sinopé Technologies Inc. You are hereby granted a limited, revocable, and nonexclusive right to create a hyperlink to the Home Page or any Dynamic Deep Link (DDL) of www.sinopetech.com and www.neviweb.com so long as the link does not portray any false, misleading, derogatory, or otherwise offensive matter. It is further understood and agreed that Sinopé cannot and does not guarantee or warrant that files made available for downloading through the Website will be free of infection or viruses, worms, Trojan horses or other code that manifests contaminating or destructive properties. It is your responsibility for implementing sufficient safeguards and procedures to ensure that any files obtained through www.sinopetech.com are free from such contaminations.

Submission of material

Your submissions of files including, but not limited to: Resumes, e-mail, flash movies, images, logos, audio loops, and other software hereby constitutes your agreement to grant Sinopé a non-exclusive, royalty-free, worldwide, sub-licensable, perpetual license, to reproduce, distribute, transmit, modify, adapt, sub-license, and publicly display any such submissions, unless otherwise specified by an agreement made in writing by you and Sinopé. You also grant Sinopé the right to utilize your name in connection with all advertising, marketing, and promotional materials related thereto.

Indemnification

You agree to indemnify, defend and hold harmless Sinopé, its officers, directors, owners, partners, employees, agents, licensors, suppliers and any third party information provider to the website from and against all losses, expenses, damages and costs, including legal fees, resulting from any violation of these Conditions of Use (including negligent or wrongful conduct) by you or your use and access of the Website and Neviweb^®.

Disclaimer of warranty

THIS WEBSITE AND RELATED INFORMATION IS PROVIDED BY SINOPÉ ON AN “AS IS” AND “AS AVAILABLE” BASIS. SINOPÉ MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS OF ANY KIND, OR AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE OR NEVIWEB^®. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SINOPÉ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SINOPÉ DOES NOT WARRANT THAT THIS WEBSITE OR NEVIWEB^®, ITS SERVERS, OR E-MAIL SENT FROM SINOPÉ ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of liability

IN NO EVENT SHALL SINOPÉ, ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SHAREHOLDERS, AFFILIATES, CONTRACTORS, VENDORS, SUPPLIERS, OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT DISPLAYED ON THE SERVICES, (II) PERSONAL INJURY OR PROPERTY DAMAGE (INCLUDING YOUR MOBILE DEVICE) OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND/OR USE OF OUR PRODUCT AND/OR SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICES, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY, AND/OR (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND, IN EACH CASE WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SINOPÉ IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU SPECIFICALLY ACKNOWLEDGE THAT SINOPÉ SHALL NOT BE LIABLE FOR CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH JURISDICTIONS THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW, THEREBY MINIMIZING OUR LIABILITY TO YOU TO THE LOWEST AMOUNT PERMITTED BY APPLICABLE LAW. THE SERVICES ARE CONTROLLED AND OFFERED BY SINOPÉ FROM ITS FACILITIES IN CANADA AND USA. SINOPÉ MAKES NO REPRESENTATIONS THAT THE SERVICES OR PRODUCTS ARE APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS. THOSE WHO ACCESS OR USE THE SERVICES OR PRODUCTS FROM OTHER JURISDICTIONS DO SO AT THEIR OWN VOLITION AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAW.

Termination

If these terms and conditions of use are not respected, SINOPÉ may, in its sole discretion, terminate at any time, temporarily or permanently, your permission to access and use the Website and Neviweb^® without notice.

Reliance on information

The information presented on or through the Website, Neviweb^® or with the Products is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk and responsibility. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents. Sinopé will not be liable on account of any inaccuracy of information accessed through the Website, Neviweb^® or content included with the Products, and it is the responsibility of the Site visitor or Customer to further research the information. Sinopé cannot be liable of any nature on the information regarding your energy consumption. This information is provided only for informative purposes. Therefore, Sinopé cannot guarantee energy savings. The user is solely responsible for its energy savings. Product features, dimensions, and other specifications included in Sinopé’s sales literature or Product Information are subject to change. Without affecting its obligations under an order, Sinopé may make changes in the specifications of the Product(s) delivered under an order from those contained in sales literature or Product Information.

Sinopé makes no representation related to the accuracy or reliability of, nor does it endorse all notices, any opinion, declaration or other information published or distributed on its Website by any user, content provider or other person.

Other sites

Our Website may contain links to other Websites or Internet. When you click on one of those links, you are contacting another Website or Internet resource. Sinopé has no responsibility or liability for, or control over, those other Websites.

Force majeure

Sinopé shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control; including, without limitation, any failure to perform hereunder due to unforeseen circumstances or causes beyond its control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.

Applicable law

By visiting the Website, you agree that the laws of the province of QUEBEC, without regard to principals of conflict of laws, will govern these and any dispute of any sort that might arise between you and Sinopé.

For further information regarding these terms and conditions of use, you may contact us:

Sinopé Technologies Inc.
705, Avenue Montrichard
Saint-Jean-sur-Richelieu, Quebec
Canada, J2X 5K8
1 855 741-7701

You may contact us by through this form

We will respond to your request as soon as possible.

Last update: May 2019

SINOPÉ TECHNOLOGIES INC. warrants the components of their products against defects in material and workmanship for a 3-year period from the date of purchase, under normal use and service, when proof of purchase of such is provided to the manufacturer. If, at any time during the warranty period, the product is determined to be defective, SINOPÉ TECHNOLOGIES INC. will replace it. This warranty does not cover any transportation costs that may be incurred by the consumer. Nor does it cover a product that has been improperly installed, misused, or accidentally damaged. The obligation of SINOPÉ TECHNOLOGIES INC., under the terms of this warranty, will be to supply a new unit, and this releases the manufacturer from paying the installation costs or other secondary charges linked to replacing the unit or the components. The manufacturer shall not be liable for incidental, consequential, or special damages arising at or in connection with product use or performance.

Water damage prevention products and systems

This warranty does not cover damage or loss caused by defects, and the use by users of products and systems sold by SINOPÉ TECHNOLOGIES INC. confirms their understanding that these products and systems do not constitute an insurance policy and are used solely to reduce the risk of water damage.

Newsletter subscription offer

* This offer is valid for 30 days from the date of subscription to the newsletter. Offer only valid on products at regular price. Discount doesn’t apply to gift cards, shipping and handling charges, taxes, prior purchases and orders placed over the phone with a sales representative. Offer cannot be combined with any other offer or discount. Offer valid only once. To redeem the discount online, enter your promotional code at checkout.

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