Calypso - Smart Water Heater Controller
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Informations sur le produit
Reduce your electricity bill without compromising your comfort.
- Allows remote control of any water heater controller up to 20.8A or 240V
- Benefit from dynamic pricing programs with the Eco Sinopé feature available via the Neviweb app.
- Turn off your electric water heater completely when you are away for several days.
- Connects directly to Wi-Fi.
- Zigbee version of this product available here.
How do I register with Hilo?
1. Buy or verify the compatibility of your Sinopé devices.
+ Check your eligibility to Hilo
2. Add your Sinopé devices to the Sinopé Neviweb app and select the Hilo option in Éco Sinopé.
3. Your bonus will be paid to you by Hydro-Québec in the following weeks.
For more information, visit the Hilo page by clicking here.
Add the water detection cable to be notified of a leak from the water heater.
Hilo peak events made easy
The Calypso controller automatically switches off your water heater at the start of a peak event, ensures that the water remains at a safe temperature, and then reactivates the water supply to the tank once the event is over, increasing your chances of boosting your rewards for moderate hot water use.
Save money with every peak event
Did you know that hot water consumption accounts for up to 20% of a household's electricity bill?
With the Calypso controller, you can optimize your consumption and be rewarded for taking part in Hilo events, without compromising water quality.
No compromise on comfort
The Calypso controller allows you to take on Hilo peak events without significantly affecting your hot water consumption habits.
Since Hilo interrupts tank operation at the start of the peak event, you'll have access to a reasonable amount of hot water throughout the event, without consuming energy.
Your home, your ecosystem
The water heater controller from Sinopé integrates easily into your ecosystem.
Add it to Sinopé Neviweb for maximum features.
Features and technical specifications
Technical specifications
Dimensions:
- Height : 76.2 mm (3.38 in)
- Width : 34 mm (1.34 in)
- Depth : 70.1 mm (2.76 in)
Power supply:
- 120 V / 240 V (60 Hz)
- Maximum resistive load: 20.8 A
Temperatures:
- Operating temperature: 0 °C to 40 °C (32 °F to 104 °F)
- Storage: -20 °C to 50 °C (-4 °F to 122 °F)
Communication:
- Wi-Fi
- Frequency: 2.4 GHz
- Norm: IEEE 802.11 b/g/n
Connectivity requirements:
- Permanent Internet connexion
- Smartphone or tablet
- Neviweb app available on the App Store and Google Play
Certifications and warranty
Tested in compliance with the ANSI/UL Std.916 norm
Certified under CAN/CSA Std. C22.2 No205
3-year limited warranty.
North American version
In the box
- 1 smart water heater controller
- 1 temperature sensor AC3500-01 of 1.5 m long
- 1 1/2" steel lock nut, NPSM threaded
- 3 connectors
- Installation Guide – English version
- Installation Guide – French version
Documentation
Looking for more product information? Click here to learn more
- Product fact sheet
- Installation guide
FAQs
How does a Hilo peak event work with a Calypso?
Hilo peak events take place in cold weather, during periods of high demand, between December 1 and March 31. They take place from 4 a.m. to 11 a.m. or from 3 p.m. to 10 p.m., or both.
Hilo peak events are divided into 3 phases, all automated by Hilo:
1. Optional preheating phase (4 a.m. to 6 a.m.): Not applicable to the water heater controller, only available for thermostats.
2. Reduction phase (6 a.m. to 10 a.m.): The Calypso controller automatically switches off the water heater as soon as the reduction phase begins. Users can continue to use hot water moderately during the event. However, if the water temperature drops below the minimum threshold of 49°C, the water heater automatically restarts to avoid running out of hot water.
3. Recovery phase (10 a.m. to 11 a.m.): Once the peak event is over, the water heater automatically restarts and resumes normal operation. Please note that your Calypso controller may remain switched off for a short time after the end of the event, since the return to “normal” mode is gradual and random among all the appliances registered for the feature, so as not to create new peaks.
For any questions about managing the peak event, we invite you to contact Hilo Customer Service:
- 438 289-4456
- 1 844 500-4456 (toll-free)
If the water temperature drops below the minimum threshold during a peak event, will Calypso be able to resume the event?
During a peak event, if the water temperature reaches 49°C, the water heater controller returns to heating the top part of the tank. The controller can then return to the event (if necessary) after reaching 50°C and maintaining a higher temperature for 20 minutes.
Note: The minimum temperature cannot be changed; it remains at 49°C by default.
Does the temperature sensor have to be connected for my Calypso to take part in a peak event?
Yes, it is mandatory to connect the temperature sensor to the Calypso in order for it to participate in the demand management events. Otherwise, the water temperature will be considered inadequate, and the controller will not take part in the peak event.
Is the water heater controller safe to use?
A safety measure with a minimum temperature threshold limits the risk of bacteria transmission. During challenges, when the water temperature falls below this threshold, the water heater automatically switches back on so that the water is hot again, not lukewarm, thus limiting the risk of bacteria transmission.
Best practice: With Hilo, it's recommended to keep the Calypso water heater controller on at all times, except for prolonged absences of more than 3 days. In fact, outside of challenges, low-temperature protection doesn't apply, so it's important to always turn the controller back on if you deactivate it for several days.
What features does the Calypso water heater controller offer with Hilo?
With the Hilo app and Calypso, you can:
- View the tank water temperature
- View the water heater's power supply
- Change the water heater's On/Off status
- Participate automatically in challenges with the safety measure
Will I still have hot water during a peak event with the water heater controller?
If your water heater controller is participating in the peak events, it doesn't mean you'll run out of hot water during the event. However, your consumption habits will have an impact on the amount of hot water available. So, if you perform several actions that require hot water during the event, it's possible that your controller will reactivate during the event if the water temperature drops below the predetermined minimum threshold.
Otherwise, if you use water moderately, you'll be able to use it throughout the event.
How do I connect my Calypso to Hilo to get the bonus?
To connect the Calypso water heater controller to Hilo and receive the bonus, simply follow these steps.
If you haven't already done so:
- Download the Neviweb app and create an account.
- Add your water heater controller to Sinopé Neviweb by following the steps for adding a device.
- Select the Hilo option in Éco Sinopé.
- Order the Hilo hub and download the app.
Connection to Hilo:
- Go to the Devices page in the Hilo app.
- Tap on the + in the upper right corner.
- Tap on Add a device.
- Tap on Water heater controller.
- Tap on Sinopé.
- Tap on Connect to my account.
- Tap on Accept.
- Connect to your account in your device manufacturer’s app.
- If prompted, tap Allow.
- Select the devices and confirm that you want to add them.
- Close the Sinopé's app when the Devices have been added! message appears.
Managing peak events with Calypso: Hilo vs Éco Sinopé
Using Calypso with Hilo
- Participation in peak events: Yes
- Participation in peak events without temperature sensor: No
- Low water temperature protection: Only during peak events
- Automatic reactivation outside peak events: No
- Customizable low water temperature protection: No (default 49°C)
Using Calypso with Éco Sinopé
- Participation in peak events: Yes
- Participation in peak events without temperature sensor: Yes
- Low water temperature protection: At all times
- Automatic device reactivation outside peak events: Yes (if low water temperature protection activated)
- Customizable low water temperature protection: Yes (45°C to 55°C or deactivated)