Return policy

In most cases, you can return your Web purchase for any reason within 15 days of the ship date for a full refund (except the freight charges that were billed to ship the order) as long as it hasn’t been used. Packaging must be unopened and seals must remain intact.

How do I return my purchase?

Contact by e-mail (commandes.orders@sinopetech.com), Sinopé’s customer service department in order to get an RMA number. You must indicate your order number, name, models and quantity of products to be returned and the reason of the return. An RMA form and number will be returned to you within 48 hours. Pack securely the product that you are returning and include the RMA form. Ship the package to Sinopé Technologies and make sure that the RMA number is mentioned on your return package. All returns must be shipped prepaid. No collect shipment will be accepted. Upon reception and inspection, we will process your return and issue a refund to the original payment method. In order to receive a full refund, as mentioned above, the product must be unused, the packaging must not be damaged and must remain unopened with the seals intact. If the packaging was opened and the seals are no longer on the packaging or if the product was used, a 25% restocking fee will be deducted from the refund.

Return address:

Sinopé Technologies Inc.
705 Montrichard Avenue
St-Jean-sur-Richelieu,
Quebec Canada,
J2X 5K8

Refused delivery

If the delivery of the items ordered is unreasonably refused, the freight charges incurred for the shipping of the said articles will be deducted from the refunded amount.

Can I return my Web purchase at a local retailer?

No, all Web purchases must be returned to Sinopé Technologies.

What should I do if I think my product is effective?

Contact Sinopé’s technical service department in order to speak with a technician to troubleshoot the unit. You may also send an e-mail (support@sinopetech.com) to our technical support department indicating the model number and the issue you are having with the unit and a technician will contact you as soon as possible. If the unit is deemed defective and still under warranty, you will be able to return the product at the location that you have purchased in order to obtain a replacement unit. If the product was purchased from our Website, we will send you an RMA number and a form so you will be able to return the defective product to Sinopé Technologies. Pack securely the product that you are returning and include the RMA form. Ship the package to Sinopé Technologies and make sure that the RMA number is mentioned on your return package. All returns must be shipped prepaid. No collect shipment will be accepted. Upon reception and verification of the defective product, we will send to you a replacement product at no cost.

Return address:

Sinopé Technologies Inc.
705 Montrichard Avenue
St-Jean-sur-Richelieu,
Quebec Canada,
J2X 5K8

Can I return to Sinopé a non-defective product that was purchased from a local retailer?

No, all purchases made at a local retail store cannot be returned to Sinopé Technologies. It must be returned to the store unless the product is defective.

Can I return to Sinopé defective or non-defective products that have been purchased on an e-commerce platform and sold by a third-party seller?

No, all purchases made on an e-commerce platform and sold by a third-party seller cannot be returned to Sinopé Technologies. They must be returned to the third-party seller.

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