1

Sedna water damage
protection systems
move to new app
more

User-friendly
Simple
Modern

As of April 20th, 2022,
the Sinopé Water Leak
Protection app will
no longer be functional.

Water damage protection systems
can now be monitored and controlled
via the Neviweb app.

Sinopé Technologies has taken care of the
migration of all your devices in the new app.

To access your devices, select the situation
that correspondsto you and follow the steps.

A

I don't have a Neviweb account

B

I already have a Neviweb account

C

I have a Sinopé Smart Systems account

Situation A

I don't have a Neviweb account

No problem! We have created it for you.

Here is what you have to do:

1

Download the Neviweb app via the App Store or Google Play*.

2

Enter the same login information (email address and password) that you used for the Sinopé Water Leak Protection app.

3

Access your water damage protection system by clicking the icon at the bottom center of the app.

water leak devices in Neviweb

To learn more about your valve settings in the Neviweb app, click here.


*Note: If you do not have a mobile device, access Neviweb via neviweb.com.

Situation B

I already have a Neviweb account

Great! We have added your system to your account.

Here's what you need to do:

1

Login to your Neviweb account.* Your water damage protection system will be in the same named location in both applications (e.g. Home).

If there is no location in Neviweb with the same name as the one used in the Sinopé Water Leak Protection app, we will have created a new location in your Neviweb account.

2

Access your valve by clicking the devices icon at the bottom center of the screen.

*If the credentials between your Neviweb and Sinopé Water Leak Protection accounts are different, contact us.

Situation C

I have a Sinopé Smart Systems account

Please contact our tech support team so that we can validate which devices are still active and in which account and/or location you want to transfer them.

Receive
real-time
notifications

Enable push notifications to
receive real-time alerts on
your mobile device.

Longer
battery life

To make your detectors last twice
their lifetime, change your alkaline
batteries for lithium batteries.

In Neviweb, select the battery type
of your detectors to get a more
accurate indicator of battery life.

All your Sinopé devices in a single app

All your Sinopé
devices in a
single app

Do you want to grow your ecosystem
of Sinopé products and control your
thermostats, switches, dimmers and
specialized control solutions in
the same app?


It's possible, thanks to Neviweb which
allows you to access a multitude of
features for all your Sinopé devices.

For more information, please contact our tech support team by email or by phone.


You can also use our chat service by mentioning '' Transition Sinopé Water Leak Protection ''.

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