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How can I restore the presence of one of my devices on my Neviweb account if it doesn’t appear in the list of my connected devices?

Affected products

If one of your Neviweb compatible devices is no longer displayed in the list of your connected devices, verify if your device is indeed connected to the network. A code should be displayed on the screen of your thermostat – refer to that code in the Q&A section of our website.

If the problem persists, contact our customer service by filling this form or by phone: 1-855-741-7701.

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