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Moving 101

How to transfer my smart home devices to the next homeowner?

There you go: you found the house, the condo, or the apartment of your dreams. Congratulations! As exciting as this can be, moving can also be really stressful. There are so many details to achieve before D Day!

If your actual home is equipped with Sinopé smart home devices, here is what you need to do to leave them to the next homeowner.

Situation 1: I’m moving, and I know the next homeowner.

1

Connect to your Neviweb account and press on the menu located in the right corner of the dashboard.

2

Press on Account Settings.
 

3

In the Email Management section, replace the current email address by the next user’s one.

Choose a password that the following user will change once he or she connects to the account for the first time.

Save.

Situation 2: I don’t know the next homeowner and I’d like to keep my Neviweb account.

1

Connect to your Neviweb account and access to All Devices.

2

Select the gateway to remove from your account.
 
 

3

Press on Delete.
 

Result: The gateway will be erased from your account. The next user will only need to create an account and to add the gateway to it.

Steps to add the GT130 or GT125 hub to Neviweb

  1. Download the Neviweb app on your smartphone or tablet.
  2. Create your account.
  3. Select the GT130 or GT125 gateway.
  4. Follow the steps written on the screen.

Can I also transfer my Sedna system to the new owner?

You have installed a Sedna system at home. But you’re already moving? How lucky is the new homeowner! He will be able to lower his insurance premiums just like you if you install a Sedna system in your new home.

But eh! You need to leave the system to the new owner so he can too receive the alerts and control his valve and water leak detectors remotely. To do so, simply follow the same steps as for the transfer of smart devices (see the steps mentioned above). 

Don’t forget to leave some information to the new user who will now be a proud owner of Sinopé smart devices. The new homeowner will most likely want to subscribe to our e-newsletter to get the news and promotions before everyone. 

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